Frequently Asked Questions

Q: How long may I keep the rentals?

A: The rental rate includes 3 days! so you can pick them up the day before the event and drop off the day after.

Q: What are the pickup times?

A: Monday, Thursday, Friday and Saturday between 11AM-6PM. Sunday 1PM-5PM. We are closed on Tuesday and Wednesday.

Q: Where do we pick them up?

A: 1927 Oakland Drive, Winston-Salem, NC 27106. Please park in the driveway when you arrive (we won't hear you if you go to the front door). We are on a corner lot so the driveway is on Loch Drive. Yes, this is a residential neighborhood. Please make sure to bring proper transportation and straps.

Q: Is there a minimum order amount?

A: Yes. The minimum order for delivery is $150 which does not include the delivery fee. The minimum is $75 (subtotal) for all self pickup orders.

Q: How much is delivery?

A: The delivery fee includes pickup and is $88 for orders between $150-$999 and $135 for orders between $1,000-$1,800. It is an additional $10 per mile over 18 miles from our location. Please contact us for pricing on orders over $1,800

Q: Do you deliver to other cities?

A: Yes, we charge the standard delivery fee for the first 18 miles and then an additional $10 for each additional mile.

Q: What are your delivery restrictions?

A: We only drive on paved asphalt/concrete. We will not drive on gravel or grass. We will drop off the rentals in the driveway or garage. Tents can be installed up to 20 feet from our truck. We use carts to deliver our rentals so we do not go up stairs, steep hills, deep or wet grass or gravel. Please call before placing an order if you have any questions or concerns.

Q: How does pickup work?

A: Simply have the rental chairs and tables cleaned and stacked the way we left them. Linens can be bagged (please save the hangers) and decor/dishware placed back in the containers we delivered them in. All plates must be scraped to avoid a cleaning fee. You do not need to be onsite so long as we have permission to enter the property.

Q: Do I need to wash any of the rentals?

A: All tables, chairs and decor items must be returned clean and dry whether we are picking them up or you are returning them to our location. We recommend covering the rentals with a tarp if rain is expected. A cleaning fee will be charged to the card on file if chairs or tables are returned dirty or wet. All decor items also need to be returned as you received them. We will take care of washing the linens and dishes, however, excess food debris must be rinsed off before placing them back into the containers to avoid a cleaning fee.

Q: How do I request a flower quote?

A: Just email us the date of the event, quantities and types of arrangements you need and we are happy to provide a quote! Inspirational photos are always helpful!

Q: Do you offer custom silk flower arrangements?

A: No. We do, however, have a selection of rental silk arrangements on our rental decor page.

Q: Do you require a deposit?

A: Yes. A 50% deposit is non refundable deposit is required on all orders. This will be applied to the final balance.

Q: What if we need to cancel?

A: The 50% deposit is nonrefundable. All balances are due 7 days before the event date. We will refund any additional funds that you paid beyond the 50% deposit if you cancel more than 7 days before the event date. This excludes fresh flowers (details on your floral contract).

Q: How do I pay my balance?

A:You can follow the link on your deposit receipt to make a payment at anytime. If the balance is not paid 7 days before the event, the balance will automatically be placed on the card on file. You may also call us during business hours to make a payment.

Q: What if I have to cancel due to Covid?

A: As of 06/09/2020, we will no longer be refunding deposits. All balances are due 7 days prior to the event date and are non refundable at that time.

Still have a question? Call or Write: 336-655-0010

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