Frequently Asked Questions

Q: How long may I keep the rentals?

A: The rental rate includes 3 days! so you can pick them up the day before the event and drop off the day after.

Q: What are the pickup times?

A: Monday, Thursday, Friday and Saturday between 11AM-6PM. Sunday 1PM-5PM. We are closed on Tuesday and Wednesday.

Q: Where do we pick them up?

A: 1927 Oakland Drive, Winston-Salem, NC 27106. Please park in the driveway when you arrive (we won't hear you if you go to the front door). We are on a corner lot so the driveway is on Loch Drive. Yes, this is a residential neighborhood. Please make sure to bring proper transportation and straps.

Q: Is there a minimum order amount?

A: Yes. The minimum for pickup is $75. Minimum for delivery is $150 which does not include the $70 delivery fee.

Q: How much is delivery?

A: Delivery and pickup starts at $70 for orders over $150 and within 18 miles of our location.

Q: Do you deliver to other cities?

A: Yes, we charge the standard $70 delivery for the first 18 miles and then an additional $7 for each additional mile.

Q: What are your delivery restrictions?

A: We only drive on paved asphalt/concrete. We will not drive on gravel or grass. We will drop off the rentals in the driveway or garage. Tents can be installed up to 20 feet from our truck. We use carts to deliver our rentals so we do not go up stairs, steep hills, deep or wet grass or gravel. Please call before placing an order if you have any questions or concerns.

Q: How does pickup work?

A: Simply have the rental chairs and tables wiped down and stacked the way we left them. Linens can be bagged (please save the hangers) and decor/dishware placed back in the containers we delivered them in. You do not need to be onsite so long as we have permission to enter the property.

Q: Do I need to wash any of the rentals?

A: Please wipe down the tables, chairs and decor if they got dirty. Those items should be returned as we delivered them. We will take care of washing the linens and dishware. Please scrape off excess debris from the plates before placing them back into the containers.

Q:How do I request a flower quote?

A: Just email us the date of the event, quantities and types of arrangements you need and we are happy to provide a quote! Inspirational photos are always helpful!

Q: Do you offer custom silk flower arrangements?

A: No. We do, however, have a selection of rental silk arrangements on our rental decor page.

Q: Do you require a deposit?

A: Yes. A 50% deposit is non refundable deposit is required on all orders. This will be applied to the final balance.

Q: What if we need to cancel?

A: The 50% deposit is nonrefundable. All balances are due 7 days before the event date. We will refund any additional funds that you paid beyond the 50% deposit if you cancel more than 7 days before the event date. This excludes fresh flowers (details on your floral contract).

Q: What if I have to cancel due to Covid?

A: As of 06/09/2020, we will no longer be refunding deposits. All balances are due 7 days prior to the event date and are non refundable at that time.

Still have a question? Call or Write: 336-655-0010

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